Service Policies

Booking Process:
To book our services, please visit our Contact Page and submit your inquiry. Once we receive your request, we'll schedule an initial phone call to better understand your requirements. This conversation will help us tailor our offerings to your needs. Subsequently, we will “design a menu” to the specific style nature etc..

Payment Procedure:
When working with Chef James, we will provide you with a menu proposal that includes an “estimate” of pricing. To secure your chosen date, we require a 50% deposit of the total fee. The remaining 50% is due on the day of the event.

Cancellation Policy:
All cancellations must be made two weeks prior to the service date to receive a full refund. In the case of cancellation within two weeks prior to their service date, Some part of your deposit may be used to cover any incidental materials purchased and a potential service charge may apply for holding your date.

Cost Structure:
The cost varies depending on the event's scale, size, and nature. Typically, it falls within the range of $125 to $175 per person. For meal delivery services, an hourly rate of ($65-$120) plus the cost of groceries applies. Feel free to reach out for a customized quote tailored precisely to your needs.

Changes in Group Size:
Our pricing is determined by the number of guests confirmed for your event. Any adjustments in group size could potentially affect your established "per-person" pricing. Should these changes occur within 48 hours or less before the event, adjustments might not be possible due to prior grocery purchases.

Chef's Arrival Time:
Our chefs usually arrive approximately 2 hours before your scheduled mealtime. This early arrival allows us to set up, prepare, and organize effectively. We prioritize minimizing disruptions and ensure most of the preparation work is completed beforehand, ensuring a seamless experience.

Additional Staff Member:
For groups exceeding 10 participants, we strongly recommend having an extra staff member present on-site. This individual can assist with various aspects such as attending to your group's needs, managing dishwashing, and pouring wine. This additional support enhances the flow of the evening and enables the chef to focus on delivering exceptional flavors and cuisine.
New Client:
A 50% deposit is required prior to the first service date for all new clients. This deposit secures the cook-date and provides the necessary funds for purchasing groceries and other essential expenses. For subsequent services, payment arrangements can be agreed upon before or on the day of service, at the discretion of the chef. First-time clients can make payments via Check, Venmo, or cash. Service confirmation will only be provided upon receipt of the deposit.

Should a client require a rescheduled appointment, this must be done at least 2 weeks before the originally scheduled service date. A potential service charge might apply in such cases. The chef will make every effort to accommodate the new cook-date within the current availability.

Menu Requests and Edits:
All final menu edits or submissions should be completed no later than three (3) days before the scheduled service date. This ensures that the chef has ample time to plan, prepare, and shop accordingly. Last-minute menu requests will be considered based on timing and the complexity of the request. Every effort will be made to honor such requests whenever possible.

Meal Prep:
In today's fast-paced world, we recognize that finding time to cook can be a challenge. Allow us to create a tailored menu and delivery schedule specifically for you, featuring delightful home-cooked meals. We are dedicated to meeting your dietary requirements using fresh, locally-sourced ingredients.

Price Range: Hourly Rate ($65-$120) + cost of groceries.